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Below are Letters of Agreement between American Airlines, the Communications Workers of America (CWA) and Teamsters Local 104 regarding the Special Voluntary Early Out Program and extended voluntary leaves of absence for Customer Service Representatives (CSRs).

We are also inviting our Frontline Team Members to participate in informational sessions to learn more about our VEOP/VLOA programs. The meeting will be hosted by Laura Dove from the People Team. To access the virual sessions, use the information below:


for a hard copy of this letter, click on the .pdf below.

July 22, 2020

Support Aviation Workers and Extend the Payroll Support Program

Dear Senator: On behalf of the undersigned labor organizations representing aviation employees, we urge you to include a clean extension of the airline Payroll Support Program (PSP) in the next phase of COVID-19 relief legislation.


The Federal Aviation Administration has given US airlines permission to remove passenger seats to make room for freight on cargo-only flights, entering a one-year regulatory exemption and extending until July 2021 a similar exemption allowing airlines to strap cargo into seats.


Re: Reduced Schedule Discussions

Dear Brothers and Sisters,

Prior to today's town hall meeting with United Airlines a pre call with your Business Agents took place. There was discussion of voluntary reduced schedule hours on the call. Further the company claimed there was an agreement with IBT leadership that this process could be implemented. That is just not true.