Customer Service and Ramp
July 2020 Special Voluntary Early Out and Extended Voluntary Leave of Absence - Letters of Agreement and Conference Calls
Below are Letters of Agreement between American Airlines, the Communications Workers of America (CWA) and Teamsters Local 104 regarding the Special Voluntary Early Out Program and extended voluntary leaves of absence for Customer Service Representatives (CSRs).
We are also inviting our Frontline Team Members to participate in informational sessions to learn more about our VEOP/VLOA programs. The meeting will be hosted by Laura Dove from the People Team. To access the virual sessions, use the information below:
A new contract covering more than 500 U.S.-based Air Canada employees was ratified by Teamster members who voted 200-to-101 in favor of the agreement. Voting was conducted electronically beginning on March 17 and ballots were tallied today showing overwhelming support for the new seven-year contract.
Today, the Teamsters Union announced a tentative agreement with U.S.-based Air Canada Teamster represented employees that improves wages, benefits and job protections for the entire group. The agreement will be released to all affected members shortly. The ratification process will take place after the members have an opportunity to review the new terms.
The Association of Professional Flight Attendants and Association of Flight Attendants-CWA filed a petition Monday with the National Mediation Board asking that American Airlines and US Airways be considered a single carrier. That’s the step needed for the NMB to decide what union represents a work group.
Four months after the completion of the merger of American Airlines (AAL) and US Airways, all five of the US Airways unions said workers aren't yet seeing the benefits they expected. Customer service agents, jointly represented by the Communications Workers of America and the Teamsters, said "vendors working for American are encroaching on our work at some locations and forcing the association to file grievances."